Network Performance Management (NPM)

WHY OUR NPM SERVICE IS FOR YOU

• You have decided to take a proactive step in managing and understanding the operation of your services and underlying infrastructure.
• You want to proactively manage your network infrastructure, in turn protecting our business-critical applications and services.
• You want to tackle performance issues before they impact your applications and end users.
• You want to understand what applications, users and services are consuming your network, allowing you to make better informed decisions.
• You suspect you may have a network performance issue, however it is not to the point of impacting large volumes of users, and you want to identify the root cause before it risks quickly escalating into a wider business-impacting incident.
• You plan to introduce a new service and want to baseline your current service performance to establish whether any infrastructure upgrades are required.
• You recognise that your conventional IT Service Management tooling doesn’t provide the necessary breadth, depth and granularity to measure or monitor your network performance and ultimately your users’ end-user experience.

• Quickly identify which parts of your end-to-end network and infrastructure requires closer investigation.
• By providing end-to-end visibility and actionable insights, we quickly and proactively identify performance issues within your network.
• Full flow and packet level monitoring providing unprecedented visibility of both your on-premise and cloud-based services.
• Mapping of applications’ transactions to the underlying infrastructure to create service maps that accelerate the identification of problems.
• Real-time network performance, behavioral analytics and health monitoring with event alerting to your ITSM tooling and baselining of your network performance and utilisation.
• Migration Planning (incl. Pre and Post Migration support and reporting)
• Identification of either the misconfiguration of network or infrastructure services.
• Dashboard-level views of performance for your operational teams, management and stakeholders.
• Customised reporting specific to your environment and requirements, detailing issues found and recommended actions to remediate, either in-house or via our team of consultants.