BEST-IN-CLASS DIGITAL EXPERIENCE MONITORING
USER EXPERIENCE MONITORING
The success of IT systems is only partly down to the facilities and features that they provide. There is a much bigger set of mostly hidden concerns around the experience that your users or customers have when using the system.
Does the system response live up to the users’ expectations? Are the users seeing errors or unexpected results that they have to work around, causing frustration, lost time, or lost sales?
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HOW DO YOUR USERS OR CUSTOMERS VIEW YOUR SYSTEMS?
PREVENT ISSUES BEFORE USERS SEE THEM
It has long been known in development and support departments that users can be reluctant to report problems.
Sure, every organisation has some users that phone support at the slightest hint of a problem, but the majority just view errors or slow performance as part of IT life, give a heavy sigh, perhaps complain to their co-workers about how appalling the system is, and just put up with it.
The only problems that get reported are the ones that completely stop your users. And if those users are potential customers, you may never hear about problems, they will simply go elsewhere.
SYSTEM MONITORING FOR THE 21ST CENTURY
Networkology have partnered with Dynatrace to bring you the gold standard in tools to monitor and manage your system performance and stability.
Dynatrace observes all parts of your system, measuring all transactions, all of the time, to bring unparalleled insight into the use and operation of your IT systems.
USER EXPERIENCE MONITORING WITH DYNATRACE
We have a suite of tools from our partner Dynatrace to help you with User Experience Monitoring. Take a look at our Dynatrace product page for more info
USER SESSION REPLAY
GO BACK IN TIME
Dynatrace’s unique Session Replay functions allow your team to reach back in time and see exactly what actions a user took before a system problem occurred, visually replaying their actions to give valuable insights into how users perceive your systems, and how any technical problems or behavioural irregularities are triggered.
Session Replay can significantly improve the way your team performs tasks such as:
Resolving customer complaints by watching visual replays so that you know exactly what went wrong during a session
Detecting usability issues by observing various replays and identifying patterns to improve User Experience.
Premium Customer Support
Identify and prioritise the sessions of premium customers or power-users so that they receive enhanced support.
BUSINESS AND TECHNICAL REPORTING
Drive better business outcomes across web, mobile, and IoT channels through digital application analytics that deliver real-time visibility into
business KPIs and improve IT and business collaboration.
Comprehensive reporting that is relevant to all business functions will allow you to develop your systems to be error-free, responsive and most important of all, popular with the end users and customers.
Networkology leverages a suite of technologies and tools to ensure that your reporting and analytics needs are met whilst delivering on business value
Networkology have partnered with Dynatrace to bring to bear their industry-leading APM and User Experience monitoring tools, ensuring that all of your systems are constantly monitored with full reporting on User Experience for all business functions within your organisation.
DevSecOps FOR CONTINUOUS IMPROVEMENT
KEY INFO FOR SECURITY TEAMS
What better source of information for your developers than the performance of the live system in real-world use? Dynatrace provides a wealth of information to inform your development and security teams, feeding a process of continuous improvement in the quality of your systems.
Need MORE details?
If you’re interested in this service or any of our other offerings then please get in touch. You can do this via our contact page in the main menu or using the details below. If your interest is product related then you can build and submit a custom quote request via our products website area.